Terms and Condititions

Terms and Condititions

Use of your information and the General Data Protection Regulation

When making a booking at Point Cottages, we require a limited amount of personal information in order to complete your reservation. This includes your name, address, post code and telephone number. This information will not be shared with any other parties, and it will not be used for marketing purposes.

Period of Hire (Weekly Lets)

Rentals commence at 4pm on day of arrival and end at 10am on day of departure. Times may vary due to circumstances. We can not offer early check in and we do not offer any late check outs, a late check out may incur a fee. 

NUMBERS OF PERSONS USING THE PROPERTY

The number of people must not exceed the maximum number stipulated on either the website or brochure. We reserve the right to refuse entry to the entire party if this condition is not observed and to terminate your stay with no refund if you are found to be over-occupying any cottage. Extra beds/Z-Beds are at a cost of £25 per bed and is with prior consent/confirmation from the us. Extra charges may incur. 

CARE OF PROPERTY

You agree that you should take proper care of the property and its furniture, fittings and effects in or on the property site and leave them in the same clean and tidy condition at the end of the rental period as at the beginning. You will be liable for any cost resulting in damage/breakages which have occurred during your stay for any additional cleaning costs resulting from failure to comply with the foregoing.

SHORT BREAK

Short Break means a stay of a minimum three/four nights.

PETS

Pets are only allowed with the owners prior approval - there will be a supplement charge. Please use your “doggy bags” to remove any fouling. All dogs must be kept on a leash in communal areas.

If a holidaymaker takes a dog to a property that does not allow them or exceeds the stated number/size of pet, the property owner or his representative can refuse to allow the holidaymaker to take possession of the property or make the holidaymaker leave the property before the end of the holiday. If this happens the holidaymaker shall be deemed to have cancelled the booking and shall have no claim for compensation or reimbursement whatsoever.

The holidaymaker is liable for all damage caused by his/her pets. The holidaymaker should remove all traces (inside and out) from the property of pet occupation before final departure. The property owner reserves the right to levy an additional charge for any extra cleaning required after the holidaymaker’s occupancy. The holidaymaker must not allow pets in bedrooms and bathrooms at any time, on beds or on any furniture within the property and pets must not be left alone in the property at any time. If the holidaymaker breaches the clause the property owner or his representative may notify the holidaymaker of the breach and if the holidaymaker continues to breach the clause the property owner or his representative may make the holidaymaker leave the property before the end of the holiday. If this happens the holidaymaker shall be deemed to have cancelled the booking and the holidaymaker shall have no claim for compensation or reimbursement whatsoever.

CONTRACT

The contract for the holiday rental shall be made between you and the owners of the Point Cottages.

The contract is binding when you receive your booking confirmation and your deposit paid is cleared.

The balance must be paid six weeks before arrival.

When bookings are made within six weeks of arrival day, the full amount of the booking must be made.

CANCELLATION, PRICING AND AMENDMENTS 

All deposits are non-refundable; it is therefore advisable for you to arrange holiday insurance. The balance is due 6 weeks prior to arrival. After this stage the booking is non-refundable. 

Point Cottages reserves the right to cancel any booking should a system error occur. This includes but is not limited to issues arising from lack of availability, inaccurate pricing, or human error when loading rates and availability into our booking system. When such an issue occurs, Point Cottages will notify the guest with as much notice as possible, and refund any monies paid to the original credit or debit card. In this instance The Victoria Hotel is unable to provide compensation of any kind. All rates include VAT at the applicable rate. 

Credit and Debit Card Details

Valid card details must be provided when making a booking, but the card will only be debited in the case of failure to meet our cancellation policy terms, non-payment on departure or damage to and removal of hotel property. Advance purchase bookings are non-refundable and non-transferable.

COMPLAINTS

In the event of any reason for complaints, these must be notified promptly, in the first instance, to the caretakers. If the problem persists you can always contact the owners.  The caretakers and owners telephone numbers are contained in the Information Guide in the premises.

SMOKING

All our properties are non-smoking properties.

SAFETY

Guests must accept all responsibilities for their own and their children's safety.

CAR PARK DISCLAIMER

All vehicles are parked at their owners risk.

PERSONAL PROPERTY

Point Cottages and the owners accept no liability for all personnel items/valuables left in the cottages.

LAUNDRY ROOM

This is a shared facility for use by all the cottage guests. Please keep it tidy and clean after use.  When using please ensure that clothes are removed at the end of washing or drying cycle. Please check the filter on the dryer before use. Please don't leave clothes stored in this area. No washing is to be hung outside cottages.